Reviews for Crossroads Property Rescue

Name: Cross Roads Property Rescue
Address: 3335 Smithtown Road, Morgantown, WV, 26508, US
Telephone: 304-513-4540
Price range: $$

Reviewed By: Keith B.
Location: Buckhannon, WV
June 20th, 2024
This review was copy/pasted from:
Original Review Link: https://maps.app.goo.gl/A5DePcuo8Ny2TE2x7

Comment: I had a sanitary line backup in our basement with sewage flooding the laundry room and half bath and coming into our hallway. I called Crossroads as I had familiarity with them from my work and once the insurance basics were out of the way, they were very responsive and quick. The mitigations crews arrived with Sawyer as the lead and the whole time he was very professional and helpful with any questions I may have had. The mitigation was a bit extensive in that they had to do flood cuts in the bathroom, hallway, and part of the laundry room. Once the mitigation was complete, an estimator arrived to come up with the repair estimate. While on site, our unfinished basement came up in conversation (unfinished drywall, bare concrete floor, an exposed steel i-beam to support upstairs), along with the "normal" repairs that they'd have to do to return our location to preexisting conditions. We agreed on a fair price and the repair crews were on site within a day of signing the agreement to not only repair the disaster but help us get our basement to a very usable form/level. Wes and Shaun were exceptional and after being on site for a week or two, the trust was there that they'd take care of the issues and our home. The obviously took pride in their work and made sure that they were doing their best given the circumstances. Our location had a moisture problem and repairs were a little delayed in that they needed to bring in a large dehumidifier, but after it was set up, the guys were punctual, happy, and would explain things in easy-to-understand terms. Work included repairing the flood cuts in the drywall, preparing the existing unfinished drywall to be paint ready (sand, mud, tape, few repairs as necessary), and install LVP. Once the drywall was complete and after the flooring was mapped out, they had the floor done within two days and it looks great. We are VERY satisfied with Crossroads but only because of the care their employees took to put us back to whole. I really appreciated their time here even though it was under less than desirable circumstances.
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